Integração operacional na indústria de óleo e gás : O estudo do trabalho no centro de suporte a decisão para as intervenções em poços do pré-sal

Abstract

Decision Support Centers (DSC) are onshore collaboration rooms, with permanent and variable workstations, whose purpose is to support teams in offshore rigs by identifying problems, trends, and recommending appropriate interventions and actions, 24 hours a day, 7 days a week. This work is only carried out, with quality and in the necessary times, because the workers adopt strategies to compensate for the multiple variability inherent in supporting the intervention in wells. Thus, this dissertation aims to investigate the activity of professionals who work in an operational DSC in the pre-salt region, identifying their main problems and difficulties. Thus, between May 2019 and December 2020, a qualitative research was carried out based on the methodological principles of Ergonomic Analysis of Work, which has used as a data collection strategy: work observation, verbalizations, interviews, self-confrontation and document analysis. The analysis performed showed that operators encounter difficulties related to the inadequacy of the technological solutions necessary to carry out their activities; the relevant professional experience and skills to perform the job; governance and work organization; the procedures and interactions adopted; and the infrastructure of collective and individual work spaces. The knowledge generated by this research can be useful to support transformations related to the operational support of the rigs, especially with regard to operational DSCs, considering data from real work situations that are not usually approached in projects.