Proposta de indicador de desempenho de embalagens utilizadas na logística de peças usando uma abordagem multicritério de grupo: um estudo de caso em uma montadora de veículos

Abstract

Specialists in packaging management and development play key roles in increasing the effectiveness of the companies in which they work. In this sense, the present work proposes to build a performance indicator for packaging used in the logistics of parts in the automotive sector, taking as a basis the main criteria used for decision-making by specialists from the Packaging Engineering Department of an automaker industry located in the Southern Fluminense Region of the State of Rio de Janeiro. The data collection used was through the application of a questionnaire (survey), drawn up based on a group technique (brainstorming) applied to the group of specialists working at this car manufacturer. In addition, this questionnaire was sent to experts external to the organization under study, in order to obtain a broader view. In it, experts judged (pair by pair) the degree of importance of the criteria. Then, the responses obtained were aggregated into an electronic spreadsheet, following the steps of the AHP-GDM (Analytic Hierarchy Process – Group Decision Making) method in the AIP form, via the application of the weighted geometric mean on the values. As a result, in addition to selecting the most relevant criteria, it was possible to assign weights to them, in order to construct such an indicator. Among the main findings of this study are the theoretical contributions on the topic and the practical contributions on the possibility of simplifying specialists' routines. Therefore, the present study is available and can be a source for future research and can also be used by professionals in the field to build new models.