Please use this identifier to cite or link to this item: http://hdl.handle.net/11422/8744
Type: Dissertação
Title: Hábitos de obtenção e uso da informação : técnicos da Fundação de Ciência e Tecnologia (CIENTEC)
Author(s)/Inventor(s): Dillan , Kristine Victoria
Advisor: Oberhofer , Cecília Alves
Abstract: Obtenção e uso da informação pelos técnicos da CIENTEC e avaliação dos serviços e da qualidade do acervo bibliográfico do Núcleo de Documentação e Informação. Premissas: 1) haveria predominância no uso de canais informais; 2) existiria uma rede de comunicação entre os técnicos, onde predominariam os contatos internos, 3) o acervo e os serviços prestados no DI teriam bom desempenho. Usou-se a técnica do incidente critico. Conclusões: a) na busca da informação utilizaram-se sobretudo os canais formais (rejeição da premissa 1); b) a rede de comunicação técnica na CIENTEC, os contatos externos são algo mais frequentes que os internos (confirmação parcial da premissa 2); c) o arranjo de coleções e catálogos foi considerado BOM; o atendimento também, exceto quanto os das coleções, apenas REGULAR (confirmação parcial da premissa 3).
Abstract: The study aims a behavior analysis involving the technical personnel of the Foundation of Science and Technology-CIENTEC in their search for and use of the information sought, as well as the evaluation of the quality of the bibliographic material available at the Documentation and Information Center-DI and the services rendered by the above mentioned Information Center Three assumptions were made: 1) the use for informal channels is predominant; 2) there is a communication network among the technicians, where internal contacts are predominant; 3) the level and the services rendered by DI according to the opinion of the population interviewed during our study are ranked as good The personnel approached (n = 70) were chosen withing the areas of engineering, chemistry, industrial chemistry,economics, geology, natural history Two instruments of data compilation are used: questionnaires and interviews. These instruments, notwithstanding certain flaws, proved to be efficacious in terms of the obtention of the necessary data for the purposes of study. The critical incident technique is adopted when questions posed aim an insight of the behavior pattern of those interviewed and their use of the information sought The results obtained point out that: a) members of the group under study make use predominantly of formal channels in their search for information (rejection of assumption 1); b) the technical communication network at CIENTEC showed the existence of internal and external contacts. External contacts are more frequent than internal ones (partial confirmation of assumption 2); c) the disposition of collections and catalogs, as well as the services rendered by DI to the users, are ranked as GOOD. The same was not observed regarding the collections, which were ranked as REGULAR regarding the fulfillment of information needs (partial confirmation of assumption 3).
Keywords: Ciência da informação
CIENTEC - Fundação de ciência e tecnologia
Estudo de usuários
Acesso à informação
Subject CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
Program: Pós-Graduação em Ciência da Informação
Production unit: Escola de Comunicação
Publisher: Universidade Federal do Rio de Janeiro
Issue Date: 1985
Publisher country: Brasil
Language: por
Right access: Acesso Aberto
Appears in Collections:Ciência da Informação

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