Um estudo sobre a dificuldade enfrentada pelos decisores em projetar impactos de decisões complexas.

Abstract

Decision makers face challenges in complex decisions making. Many of them are associated with these decisions characteristics and the context in which they are embedded. To make a decision you need to know and detail the different possibilities. These are tasks that cognitively overload the decision maker, since complex analysis and decision-making deals either with the unknown and with the high volume of actions. This report presents the difficulty faced by decision makers in designing impacts of complex decisions, through a bibliographical survey and analysis of approaches to decision support. In this analysis it was observed that some proposals support the impacts projection in a superficial way, preventing in some cases the impacts discovery and making difficult the analysis of dynamic objects. The results obtained with this analysis were confirmed in interviews with real decision makers.