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Please use this identifier to cite or link to this item:
http://hdl.handle.net/11422/10625
| Type: | Relatório |
| Title: | Fatores determinantes da qualidade do serviço no setor bancário |
| Author(s)/Inventor(s): | Figueiredo, Kleber Fossati Leite, Valdecy Faria Baptista, Marcio Amaral |
| Abstract: | Indisponível |
| Abstract: | Unavailable |
| Keywords: | Qualidade de produtos e serviços Bancos Working paper |
| Subject CNPq: | CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
| Production unit: | Instituto COPPEAD de Administração |
| Publisher: | Universidade Federal do Rio de Janeiro |
| In: | Relatórios COPPEAD |
| Issue: | 296 |
| Issue Date: | 1995 |
| Publisher country: | Brasil |
| Language: | por |
| Right access: | Acesso Aberto |
| ISSN: | 1518-3335 |
| Citation: | FIGUEIREDO, Kleber Fossati; LEITE, Valdecy Faria; BAPTISTA, Marcio Amaral. Fatores determinantes da qualidade do serviço no setor bancário. Rio de Janeiro: UFRJ, 1995. 32 p. (Relatórios COPPEAD, 296). |
| Appears in Collections: | Relatórios |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| RC_296-Comp..pdf | 87.99 kB | Adobe PDF | View/Open |
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